Buckinghamshire's Household Waste and Recycling Centres have received top marks for customer satisfaction.

The latest customer satisfaction survey shows that more than 99 per cent of users are satisfied with the county's 10 Household Recycling Centres (HRCs).

The survey, which aims to gauge the opinions of regular users, revealed that 55 per cent of those interviewed were 'very satisfied', while 44 per cent said they were 'satisfied'.

The layout of containers on site, site appearance, and tidiness also scored 99 per cent satisfaction ratings.

In terms of efficiency, two-thirds of visitors reported no queuing, and the average time taken to unload a car was seven minutes.

The e-permit system was also praised, with 93 per cent of visitors expressing satisfaction.

Thomas Broom, Buckinghamshire Council’s cabinet member for climate change and environment, said: "These positive results demonstrate the continuing popularity of our household recycling centres, reflecting our commitment to providing convenient and responsible waste disposal and reuse options across the county."

The 10 HRCs across the county are managed by FCC Environment on behalf of Buckinghamshire Council.

Ian Scott-Browne, FCC Environment’s HRC contract manager, said: "The recent survey results are a testament to how hard both the site staff and the team in the background work to make sure the service customers receive is continually outstanding."

The survey also assessed users' awareness of the reuse facilities at the HRC sites, including the reuse shops at Aston Clinton and High Wycombe HRCs.

In 2023/2024, a total of 920 tonnes of reusable items were collected, equivalent to the weight of more than 84 double-decker buses.

These items are taken from the sites and delivered to the two shops in Aston Clinton and High Wycombe.

Popular items include bikes, furniture, garden ornaments, crockery, and sporting equipment.

The survey revealed that 70 per cent of respondents knew that all HRC sites keep reusable items separate, and 63 per cent said they would donate if they knew what items could be donated.

Nick Callaghan, CEO of South Bucks Hospice which runs the reuse shops, said: "The recycling centres provide much-needed income to support the vital community services we provide.

"We are grateful for the high standards at the sites run by FCC and Buckinghamshire Council.

"Those donating at the sites or shopping at our stores find the experience both pleasant and rewarding, which is reflected in this survey."