Staff at a doctors surgery in Marlow have been 'subject to daily abuse' that has left them in tears, according to a statement released by a practice manager. 

Patients reliant on the Marlow Medical Group as their healthcare provider have expressed frustration over the last few weeks as the practice introduced a new software system, prompting widespread technological issues.

The new system was installed following "ongoing and frequent" problems with the older model. 

One Marlow resident who asked to remain anonymous and whose local surgery is The Doctors' House on Victoria Road said they had been completely unable to use the new software to access the clinic's booking system.

"You have to use the software to get a repeat prescription or make an appointment but when I tried to use it, I got a message saying, 'There is a problem connecting to you GP surgery'.

"I have just been to The Doctors' House and there was a queue of 50 people waiting to see 'the internet man'."

This unhappiness with the digital booking system also appears to have translated into "abuse" of staff at the Marlow Medical Group's branch in the town. 

In a post shared to the group's social media pages, Practice Manager Sarah Deeks urged patients to be "understanding" while The Doctors' House surgery adjusted to the new system.

She said staff at the practice had been subject to "daily abuse" including "swearing, bullying, intimidation and even physical violence" since the introduction of the software. 

"At least one staff member is being reduced to tears every day and being told, 'If I die, it will be your fault'. These are daughters, mothers, sisters and brothers who are all just following procedures put in place by our GP partners.

"Then they get home after an incredibly long and difficult day only to read endless complaints about the surgery and its staff."

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Sarah said staff at the practice had already been dealing with an "unprecedented" demand on their services and were reliant on very little funding or research even before being faced with the "additional burden" of a new computer system. 

"Every day I see the staff at Marlow coming in early, staying late, working through lunches, a clinical triage team of nurses, doctors and paramedics sorting through a relentless demand for appointments, deciding which are urgent and which can wait.

"By all means have your say - like all human beings we do make mistakes and we do get things wrong - but try to remember that this is not for want of trying."

In a recent NHS survey, The Doctors' House was rated 71 per cent by patients for overall satisfaction and 91 per cent for how confident they were in their healthcare professional at their most recent appointment.

However, only 22 per cent of patients said they regularly saw or spoke to their preferred GP at the surgery and only 46 per cent said they had a positive experience of making an appointment.