Dozens of elderly and disabled residents have been left without hot water in their homes for a week. 

A carer for one of the residents at Edith Bell House in Chalfont St Peter raised the alarm after 30 vulnerable people in the housing had been without access to hot water for a week on July 12.  

The carer, who asked not to be named over fear of impact on the clients, said most residents have carers coming in daily and some desperately need hot water as they have low immune systems prone to infection.

They said: “It is appalling it happened and it continues to happen when you ring to report a repair it takes months on end or it doesn’t get fixed.

“I feel that these vulnerable disabled tenant are getting ignored. 

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“Any reports made seemed to be ignored or take way over the length of time it should.”

The carer claimed the security panel on the main door was broken, meaning she couldn’t access the building, which she had reported “several times.”

“This mean emergency services wouldn't access the building due to it not working I feel they are leaving these tenants without nothing and taking advantage of their age and disabilities,” she added.

Many of the residents were living “constantly in fear” over repeated problems and no repairs, the carer claimed.

A spokesperson at Paradigm Housing Group apologised about “the issues our customers have had at Edith Bell House.”  

They said: “They told us they had no heating or hot water on July 7 and we attended the same day, putting a temporary fix in place for the hot water while we ordered the necessary parts.

“We know this temporary fix meant it was sometimes taking longer than usual for the water to heat up. The full repair was completed on July 14 as soon as we had the part.

“The door entry system does still work, but the door release mechanism needs to be replaced.

"We are expecting this part in over the next few days and will do the repair next week, but we can reassure customers that the emergency services will be able to get into the building if necessary."