A train company has apologised to passengers in Bucks after morning commuters were left stranded.
Passengers were left on the station platforms in Wendover and Amersham on May 24 after a broken down train caused havoc to a Chiltern Railways service.
A frustrated passenger complained about his experience on social media, saying the 8.10am from Wendover had only two carriages.
He said people were "left behind at Amersham.”
He asked if the disruption was caused by the new Chiltern Railways' timetable, which came into effect from May 21.
Now Chiltern Railways has issued an apology to passengers after the “shorter than normal” train caused by a broken-down train earlier in the morning.
READ MORE: Chiltern Railways to have 10 weeks worth of disruption
A spokesperson for the company said: "We’d like to apologise for any inconvenience caused.
“The level of crowding seen on that morning was a result of this disruption as opposed to the new timetable, which maintains the number of morning peak services on the route and takes a data-driven approach to ensure that seats and carriages are where they’re needed most.
"On capacity, we aim to put all of our available rolling stock into service each day. We currently have a maintenance backlog that our depot teams are working around the clock to resolve.
“There are numerous reasons for this, but the main two are an aging rolling stock and the supply-chain issues that can create, as well as the impact that industrial action has had on our in-house engineering work.”
However, the customer claimed that shorten than normal trains had been a problem for years “well before the pandemic.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel