Red Kite Housing Association have apologised to a Loudwater resident after they threw out some of his late mother’s belongings without permission.

Vaughan Passey, 60, told the Free Press that after his mum, Susan, died in January this year at the age of 81, he was given until March 20 to get the Fassets Road property ‘in order’ before handing back the keys.

But to his shock, he discovered the house was empty on March 8 despite not moving several items.

He later found out that builders employed by Red Kite had visited the property and discarded several drawers and cabinets which contained passports, photo albums, home videos, and other objects which were described as ‘family memories’.

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Mr Passey told the Free Press: “I had a stroke in December and can’t drive.

“So my daughter drove me to the house at the start of March and to my shock, the builders were in there and all my mum’s stuff had gone.

“I was mortified as we had a lot of things to take away with us which were in the front room and the back shed.

“I went straight to Red Kite and asked that as this house had been in our family for 30 years, they could give me the tenancy and pay me for the goods they had thrown away.

“Even though I was hurt, that would have been the end of it.

“Red Kite initially agreed to it, but since then, it has been handed over to the insurers and I didn’t hear back.

“Passports, photos, old presents that belonged to my parents, all of it was gone.

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"This has completely destroyed me.

“All those memories – photos, old film of tapes, you name it.

“I’m 60-years-old and it’s like someone has kicked me in the stomach.

“There has been a lack of compassion from Red Kite."

Red Kite responded to the claims explaining that Mr Passey’s mother’s belongings were thrown away down to a ‘human error’ after the incorrect date was added to the tenant’s record, describing it as a ‘rare occurrence.’

A spokesperson from Red Kite told the Free Press: “We would like to take this opportunity to once again apologise for the fact that some of Mr Passey’s mother’s belongings were incorrectly disposed of.

“We do understand that this has been deeply distressing for him.

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“The issue is now being looked at by our insurer to make sure that the family is correctly compensated, though we know no amount of compensation can bring back the personal items that Mr Passey and his family have lost.

“We have investigated the cause of this mistake and it was down to a human error with an incorrect date being added to our tenant’s record for when the tenancy was to end.

“This is a rare occurrence, but we fully appreciate that when things like this do go wrong, they have a big impact.

“We are continuing to work with our insurers to provide all the information they require.

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“We are sorry the process is taking longer than Mr Passey would like.

“We have provided Mr Passey with one contact at Red Kite who will give him regular updates to explain what is going on.”