A Buckinghamshire developer has been awarded a five star satisfaction rating for the 16th consecutive year.

McCarthy Stone achieved an overall customer satisfaction score of 93 per cent in the annual survey carried out by the Home Builders Federation (HBF).

Two developers owned by McCarthy Stone, The Chiltern Place Retirement Living Plus community in Amersham and the Trinity Place Retirement Living community in Hazlemere, received a 100 per cent customer satisfaction score from their homeowners.

Julie Ward, National Sales Director for McCarthy Stone, said: “Everyone at McCarthy Stone prides themselves on offering the very best service and products to our homeowners at all times, so we are thrilled to have been awarded the full Five Stars from the HBF once again.

“Our homeowners have always been at the heart of our business, and this has never been more important than during the last year and through the challenges we have all faced.

"Our team in Buckinghamshire continues to ensure that the safety and wellbeing of our homeowners is their utmost priority – and to provide the support our homeowners need to live independently as part of a thriving retirement community.”

Stewart Baseley, executive chairman at the Home Builders Federation, said: “The survey demonstrates that the industry is delivering an excellent level of service in the opinion of over 90 per cent of its customers.

"The fact that we have seen four successive years of improved satisfaction levels shows the clear focus builders have been putting on the customer.

"That this level of satisfaction has been delivered during a pandemic that saw sites closed and builders unable to access homes for a period makes it even more of an achievement.

“The industry remains committed to maintaining the significant progress of recent years and fully supports moves to put an independent New Homes Ombudsman in place to strengthen customer protections and continue to drive up standards.”