A WOMAN who challenged the council over her missed bin collection and failed attempts to report it called the authority a “total shambles” when in its response it also called her “Dave”.
In an online exchange last week, the resident complained to Buckinghamshire Council when it failed to collect her food waste for “three weeks”.
PICTURED: The tweet in which Bucks Council replied to a customer by calling her 'Dave'
The woman said she pays “an absolute fortune” in council tax, only for the authority to miss the waste collection – adding it could have been added to a green bin collection that did take place.
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Bin collections have been impacted by the recent bad weather.
“So glad I pay an absolute fortune in council tax for @BucksCouncil to not collect my food waste for the past two collections,” she wrote.
“You’d have thought the refuse collectors would’ve just thrown in with the green bin when they had to collect yesterday (Jan 27) after not taking Monday or Tuesday.”
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In response, the council tweeted: “Hello Dave, the website has been updated when the snow hit; please refer to [our] link for your waste and recycling updates. Many Thanks.”
It also provided a phone number for a support team.
RESIDENT: "Ring back tomorrow and report again. What a total shambles”
“Who on earth is Dave?” the woman replied. “Another confirmation of Bucks Council’s complete incompetence.
“Food bin still not collected (three weeks missed), despite reporting, not collected as scheduled today.
“Ring up and call handler cannot do anything. Ring back tomorrow and report again. What a total shambles.”
The council also replied saying that the Aylesbury Vale Waste and Recycling team would investigate the matter, and again offered a link to report her complaint.
“I have reported,” the woman wrote back. “No response, nor collection.”
The council did offer in several of its responses a link to live webchat with its team, and advice on various bin collections.
A spokesperson for Buckinghamshire Council said: "The incident regarding calling the person 'Dave' is an unfortunate one and definitely a mistake on our behalf.
"Their comment came through as a response to one of our Twitter posts.
"Another resident called Dave had also contacted us on the same post and it would appear our response to Dave mistakenly got sent to this person instead.
"We are contacting them directly to apologise for this."
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