BEST and WORST GP surgeries around Wycombe - as voted by patients

John Hampden Surgery rated best for ‘overall experience’ of patients in the 2019 NHS patient survey.

The survey asked residents for their views on their doctors' surgeries across a range of different areas.

Of the patients who responded, 95.5 per cent registered at John Hampden said their overall experience was good or very good.

In second place is The Simpson Centre in Beaconsfield, which scored a satisfaction rating of 93 per cent.

And Highfield Surgery in Hazlemere clocked up a 92.4 per cent patient score, ranking it in third place for GP surgeries within a five mile radius of High Wycombe.

FOR THE FULL LIST SEE BELOW 

The highest rated centre in High Wycombe town centre is Carrington House, where 91.1 per cent of respondents were happy.

What about the worst?

At the other end of the scale, Kingswood Surgery, in Totteridge just off Hatters Lane, finished bottom of the pile.

Only 64.8 per cent of patients said their overall experience of the surgery was good.

And hovering just above was Cressex Health Centre, where 67.3 per cent of patients were happy.

How do our surgeries compare?

In fact, seven of the 19 surgeries around the Wycombe area scored below the national average satisfaction score of 83 per cent.

They are:

• Wye Valley Surgery, 79.9 per cent
• Chiltern House Medical Centre, 79.7%
• Cherrymead Surgery, 78.6%
• The Doctors House, Marlow Medical Group, 77.9%
• Bourne End and Wooburn Green Medical Centre, 76.1%
• Cressex Health Centre, 67.3%
• Kingswood Surgery, 64,8%

Where is it best and worse to make an appointment?

For many people, it’s booking an appointment that’s the most important thing about a surgery.

The 2019 survey asks patients how easy it is to make appointments at their surgery.

Cressex Health Centre was the joint worst here. Less than half – just 42.7 per cent - of patients reported they had a good overall experience of making an appointment.

And it was exactly the same at The Marlow Medical Group, with the same proportion of Doctors House patients expressing their frustration with making an appointment.

The best surgeries for appointment making were Prospect House surgery in Great Missenden with 86.0 per cent, followed by Cookham Medical Centre and Highfield Surgery, Hazlemere.

Getting in touch with your doctor

Being stuck on hold while trying to call your doctor is far from uncommon, but it seems it’s easier to get through to some surgeries than others.

While Prospect House and John Hampden surgeries had the most satisfied patients, it was a totally different story in Wycombe.

Just 28 per cent of patients at Kingswood Surgery reported it was easy to get through to the practice on the phone.

And only 34.2 per cent at Cressex Health Centre said the same.

What does the CCG have to say?

Overall, the average satisfaction score for Buckinghamshire is 85 per cent - a little better than the national average of 83 per cent.

Surgeries in Bucks have also improved by one per cent average satisfaction rating since last year.

Dr Raj Bajwa, Chair of NHS Buckinghamshire Clinical Commissioning Group, said: “We are extremely pleased to see that GP surgeries in Buckinghamshire have achieved more ‘good’ ratings from their patients than the national average, and that they have improved on last year’s score.

"All our primary care colleagues in Wycombe and indeed the whole of Buckinghamshire, work hard to ensure patients receive high quality care and support.

"It is good to see that so many patients clearly trust their GP surgery and are satisfied with the level of service they are receiving. We are proud of these achievements and will work hard to ensure these improving standards are maintained in the future.

“We continue to work with practices in aspects of the survey where surgeries did not score so well. We also continue to listen to patients and work with Patient Participation Groups and Healthwatch Bucks to identify further ways to improve services.”

The full list –

Surgery name and percentage of patients who said they were happy or very happy with their experience

Wycombe and surrounding areas (five-mile radius), GP Patient Data 2019.

• John Hampden Surgery, Prestwood 95.5%
• The Simpson Centre, Beaconsfield, 93%
• Highfield Surgery, Hazlemere – 92.4%
• Cookham Medical Centre, 92.1%
• Millbarn Medical Centre, Beaconsfield, 91.9%
• Carrington House Surgery, 91.1%
• Tower House Surgery, 88.7%
• Priory Surgery, 87.6%
• Desborough Surgery (Dr Reidy & Partners), 87.2%
• Hughenden Valley Surgery, 86.9%
• Prospect House Surgery, Great Missenden, 86.9%
• Riverside Surgery, 84.8%
• Wye Valley Surgery, 79.9 per cent
• Chiltern House Medical Centre, 79.7%
• Cherrymead Surgery, 78.6%
• The Doctors House, Marlow Medical Group, 77.9%
• Bourne End and Wooburn Green Medical Centre, 76.1%
• Cressex Health Centre, 67.3%
• Kingswood Surgery, 64,8%